GOHS Customer Service Survey

Thank you for taking the time to fill out the GOHS Customer Service Survey. By doing so, you help the Governor's Office of Highway Safety become more efficient in a friendlier, faster way. * denotes a required question

1. Contact Information

Contact Information

1.1

What is your name?

1.2

What is your address?

1.3

What is your phone number?

1.4

What is your email address?

2. What is your reason for dealing with GOHS?

What is your reason for dealing with GOHS?

2.1

You are a:

3. How does GOHS Rate?

How do you rate GOHS on a variety of areas?

3.1

The GOHS employees I dealt with were courteous

3.2

The GOHS employees I dealt with were helpful

3.3

Information and personnel were readily accessible

3.4

GOHS was responsive to my needs

3.5

The GOHS staff that I dealt with were knowledgeable regarding the questions that I asked

4. Overall Experience

How would you rate your overall experience with GOHS?

4.1

My overall experience with GOHS was

4.2

If you have any comments or suggestions on how GOHS could improve its customer service, please let us know here

5. Customer Satisfaction

These questions are used to measure customer satisfaction with GOHS.

5.1 *

Using a 10-point scale on which 1 means very dissatsified and 10 means very satisfied, how satisfied are you with the service received from this agency?

(value between 1 and 10)

5.2 *

Using a 10-point scale on which 1 means falls short of your expectations and 10 means exceeds your expectations, to what extent has the agency exceeded or fallen short of your expectations?

(value between 1 and 10)

5.3 *

Now imagine how an ideal government agency would serve you. Using a 10-point scale on which 1 means not very close to the ideal and 10 means very close to the ideal, how would you rate this agency?

(value between 1 and 10)

Comments/Questions/Suggestions can be sent via the GOHS Contact Page at www.gahighwaysafety.org/contact/contact.html