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Customer Service Survey GOHS Customer Service
 

GOHS Customer Service Survey

Thank you for taking the time to fill out the GOHS Customer Service Survey. By doing so, you help the Governor's Office of Highway Safety become more efficient in a friendlier, faster way. * denotes a required question
 
1. Contact Information
Contact Information
1.1What is your name?
1.2What is your address?
1.3What is your phone number?
1.4What is your email address?
 
2. What is your reason for dealing with GOHS?
What is your reason for dealing with GOHS?
2.1You are a:
GOHS Grantee
Government Planner
Law Enforcement Personnel
Member of the Press
Visitor to the GOHS Home Page
Other
 
3. How does GOHS Rate?
How do you rate GOHS on a variety of areas?
3.1The GOHS employees I dealt with were courteous
disagree stronglyagree strongly
3.2The GOHS employees I dealt with were helpful
disagree stronglyagree strongly
3.3Information and personnel were readily accessible
disagree stronglyagree strongly
3.4GOHS was responsive to my needs
disagree stronglyagree strongly
3.5The GOHS staff that I dealt with were knowledgeable regarding the questions that I asked
disagree stronglyagree strongly
 
4. Overall Experience
How would you rate your overall experience with GOHS?
4.1My overall experience with GOHS was
poorexcellent
4.2If you have any comments or suggestions on how GOHS could improve its customer service, please let us know here
 
5. Customer Satisfaction
These questions are used to measure customer satisfaction with GOHS.
5.1 *Using a 10-point scale on which 1 means very dissatsified and 10 means very satisfied, how satisfied are you with the service received from this agency? (value between 1 and 10)
5.2 *Using a 10-point scale on which 1 means falls short of your expectations and 10 means exceeds your expectations, to what extent has the agency exceeded or fallen short of your expectations? (value between 1 and 10)
5.3 *Now imagine how an ideal government agency would serve you. Using a 10-point scale on which 1 means not very close to the ideal and 10 means very close to the ideal, how would you rate this agency? (value between 1 and 10)
 
 
 
Comments/Questions/Suggestions can be sent via the GOHS Contact Page at www.gahighwaysafety.org/contact/contact.html